Who We Are

ynaraexora operates from The Plaza, Level 1, 212 Anson St, Orange NSW 2800, Australia. We provide business activity analysis services to help companies understand their financial patterns and make informed decisions. When you work with us, you're trusting us with information that matters. That trust means everything.

Information We Collect

Information You Give Us

When you reach out or sign up for our services, we collect what you share directly. This usually includes your name, email address, phone number, company details, and business information relevant to our analysis work.

Information We Gather Automatically

Our website collects technical data through standard web technologies. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve your experience and keep our systems secure.

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a specific purpose tied to delivering quality analysis services and maintaining a professional relationship with you.

• Providing the business analysis services you've requested
• Responding to your inquiries and support requests
• Sending updates about your account or service changes
• Improving our website and service offerings
• Protecting against fraud and maintaining security
• Meeting legal obligations under Australian law

We don't sell your personal information to third parties. Full stop. Your data isn't a product we trade.

Legal Basis for Processing

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), we process your information based on several lawful grounds:

• Consent: You've given us clear permission to use your information in specific ways
• Contract Performance: Processing is necessary to deliver the services you've engaged us for
• Legal Obligation: We're required by Australian law to retain or process certain information
• Legitimate Interests: Processing serves our business needs while respecting your rights and expectations

Data Sharing and Third Parties

We work with a select group of service providers who help us run our business effectively. These partners only access information necessary for their specific role and are bound by confidentiality agreements.

Service Providers We Work With

• Cloud hosting services for secure data storage
• Email and communication platforms
• Payment processors for billing services
• Analytics tools to understand website usage
• IT security services to protect your data

International Data Transfers

Some of our service providers operate outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing contractual measures that meet Australian standards.

Your information remains protected by Australian privacy law regardless of where it's processed.

Data Security

Security isn't something we take lightly. We've implemented multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.

Our Security Measures Include

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access controls and authentication protocols
• Secure backup systems and disaster recovery plans
• Employee training on data protection practices
• Monitoring systems for suspicious activity

While we maintain robust security measures, no system is completely invulnerable. We continuously update our practices to address emerging threats and stay ahead of potential risks.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. This varies depending on the type of data and our legal obligations.

• Client Records: Retained for seven years after service completion, as required by Australian financial record-keeping laws
• Communication Records: Kept for three years to maintain service quality and resolve disputes
• Website Analytics: Stored for 24 months to track trends and improve user experience
• Marketing Preferences: Maintained until you withdraw consent or we no longer need them

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. You're not just a data subject — you have real rights that we respect and facilitate.

What You Can Request

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or fix inaccurate information
• Deletion: Request removal of your data when we no longer have a valid reason to keep it
• Object: Challenge how we process your information in certain circumstances
• Restrict Processing: Limit how we use your data while disputes are resolved
• Data Portability: Receive your data in a structured, commonly used format

How to Exercise Your Rights

To make a request, contact our privacy team at support@ynaraexora.com or call us at +61 421 275 000. We'll respond within 30 days, though complex requests might take a bit longer. We'll keep you informed throughout the process.

We may need to verify your identity before fulfilling certain requests. This protects your information from unauthorized access.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide a better experience. Most are essential for basic functionality, while others help us understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to work properly and can't be disabled
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and choices

You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect how our website functions for you.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 18. If we discover we've inadvertently gathered such data, we'll delete it promptly.

Changes to This Policy

Privacy practices change as technology changes and laws change. We review this policy regularly and update it when needed. Significant changes will be announced through email or a prominent notice on our website.

The "Last Updated" date at the top shows when this policy was most recently revised. We encourage you to check back periodically to stay informed about how we protect your information.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, we want to hear about it. Most concerns can be resolved through direct conversation with our team.

Our Complaints Process

• Contact us with details about your concern
• We'll acknowledge receipt within five business days
• We'll investigate and respond within 30 days
• If you're not satisfied, you can escalate to our management team